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Emma nurtures and inspire the teams around her to deliver the right results in the right way. Further, her commercial acumen is second-to-none and I witnessed first hand her ability to identify the key levers of performance in a multi-site, multi-disciplinary healthcare environment to drive operational improvements and financial success.

Wrapped around all this, Emma is fantastic at making genuine, lasting connections.

Tracey brought a wealth of knowledge and experience with her advice to Village Vets. Her deep understanding of veterinary management has significantly contributed to the success of our practice. She possesses a unique combination of strategic thinking, operational expertise, and a genuine passion for animal care.

Tracey helped in streamlining our operations, optimizing workflow efficiencies, and implementing best practices that enhanced overall clinic performance. Tracey’s ability to analyze complex situations, identify opportunities for improvement, and develop actionable plans sets her apart as a top-notch consultant.

Her approachable nature and effective communication style make her a pleasure to work with. She engages with team members at all levels, fostering a positive and inclusive work environment.

Tracey’s has a keen understanding of client expectations and is adept at implementing strategies to enhance the overall client experience.

I highly recommend Tracey as a Veterinary Management Consultant. Her unique skill set, dedication, and positive impact on our practice make her an asset to any veterinary organization seeking to improve its operations and deliver outstanding care to animals.

I wanted to set up my own practice but I wasn’t sure if it was possible or where to begin. I contacted Brian as I knew he had set up (and worked in) at least 5 of his own start-up practices.  In short, not only did Brian tell me I could do it, he said that he would back me as a business partner.  We acquired the funding, the premises and launched King Street Vets in Twickenham in May 2022.  The most useful aspect of working with Brian is that he has been there, seen it and probably done it too!  It is priceless having a veterinary surgeon, owner-operator at the end of the phone when I need to sense-check how to handle a case, a client or a colleague! And he buys me a bottle of champagne every time I break another £10,000 barrier.  😊

I am delighted to recommend Emma, with whom I worked closely with on an ESG project. Emma stands out as a truly exceptional professional, combining warmth, personability, and pragmatism with an impressive, laser-like focus that she applies to every challenge.

Emma’s ability to identify and address issues is second to none. She confronts each challenge with a unique blend of skill, authority, and empathy, ensuring not only that problems are resolved efficiently but also that everyone involved feels supported and valued throughout the process. Her approach to problem-solving is not just effective but also inclusive, fostering a collaborative environment that enhances team dynamics and productivity.

Beyond her professional capabilities, Emma’s warmth and personability make her an absolute joy to work with. She brings a positive energy to the team that is infectious, enhancing the workplace atmosphere and motivating those around her to strive for their best. Emma’s commitment to excellence, combined with her ability to connect with and inspire others, makes her an invaluable asset to any team or project.

I wholeheartedly recommend Emma to anyone looking for a dedicated, skilled, and personable professional who can bring not only expertise but also a positive, collaborative spirit.

I was fortunate to have had the opportunity to work with Tracey for several years, firstly when she Managing Director at Willows and subsequently in wider roles across the Linnaeus Group.

Tracey is a highly accomplished operator with an ability to switch seamlessly between strategic and operational challenges. She has a proven track record in enhancement of customer and team experience, building positive brand awareness, and delivery of commercial success. Tracey has a passion for wellbeing, supporting personal development and team building, and she is an accomplished executive coach. She is engaging, empathetic, energetic and inspiring, and can be relied on to add value to any team.

I highly recommend Tracey, I’ve known her since she burst into the industry as MD at Blacks Vets. Amongst other things I watched her launch a pet health plan there, achieving an impressive 60% penetration in under two years, which is a testament to her strategic insight and deep understanding of the veterinary sector.

During her time at Willows Referrals and subsequently Linnaeus, Tracey demonstrated her skills in steering business transformation, enhancing client experience, and spearheading wellbeing initiatives. Her approach in these areas improved the team experience and drove profitability.

Beyond organisational leadership, Tracey excels in executive coaching. Her practical advice and encouragement to think bigger has proven invaluable. Personally, whenever I’ve encountered business challenges I call, or WhatsApp, Tracey and her wisdom helps me get to where I need to be.

For those in need of a professional with a stellar track record in fostering growth and positive change, You need to collaborate with Tracey.

Tracey is a force of nature with an ability to make a significant and positive impact on any business or project, bringing significant experience, a sharp mind, an engaging style, energy, passion and instinct. With genuine expertise in marketing, sales and people management and leadership, and commercially astute Tracey is an asset to any business and leadership team.