Events

Powering up procurement for supplier selection, maximising margins, clamping down on cost of goods and leveraging supplier relationships boosts your bottom line. Optimising your practice's procurement relationships is a crucial component of blending good clinical outcomes with sustainable profitability.

“Client Experience that Converts: From First Contact to Fierce Loyalty” is a must-attend CPD event for veterinary practices who want to turn every interaction into a better quality care,  revenue-building opportunity. Join industry experts for an immersive programme covering the latest in digital attraction, voice and consulting techniques, complaint prevention, and ROI-focused measurement. Network over refreshments and lunch, explore real-world case studies, and leave with the latest knowledge in crafting client experiences that not only delight but convert, keeping clients coming back for life.

Generating growth in turnover is a crucial part of any business. This session will look at case studies to help you analyse how to grow existing practices, including decisions such as when to take on an extra vet, or invest a new item of equipment or CPD for a new skill – or maybe even whether to consider opening a new branch.

“Team Experience – Crafting Culture, Creating High-Performing Teams, Empowering KPIs” is a hands-on CPD masterclass for veterinary practices who want to turn culture into a competitive advantage. We will guide you through proven frameworks,  embedding clear leadership rhythms to reimagine KPIs as motivational tools. We will explore DISC as a tool to build cohesive, high-impact teams. You’ll engage in interactive sessions, real-world panel discussions and networking over refreshments and lunch, emerging with a good understanding to create your own action plan to elevate engagement, performance and profitability across your whole practice.