“Team Experience – Crafting Culture, Creating High-Performing Teams, Empowering KPIs” is a hands-on CPD masterclass for veterinary practices who want to turn culture into a competitive advantage. We will guide you through proven frameworks, embedding clear leadership rhythms to reimagine KPIs as motivational tools. We will explore DISC as a tool to build cohesive, high-impact teams. You’ll engage in interactive sessions, real-world panel discussions and networking over refreshments and lunch, emerging with a good understanding to create your own action plan to elevate engagement, performance and profitability across your whole practice.
Our CPD learning outcomes are centred around the 4 followings areas:
By the end of this masterclass, participants will be able to:
- Understand how a positive team culture directly influences performance, engagement, and profitability — and use practical tools to shape and embed that culture in your practice.
- Implement clarity-driven leadership practices such as effective job descriptions, meaningful appraisals, and structured communication rhythms that foster trust and psychological safety.
- Develop and apply motivational KPIs that align with both business goals and team empowerment, driving shared ownership of performance.
- Strengthen team dynamics and decision-making using frameworks like DISC profiling, high-performance principles, and evidence-based hiring strategies.
This CPD series is kindly supported by and delivered in partnership with our Affiliates..
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.
| Time | Activity | Purpose | Speakers |
| 09.30 | Arrival and registration | ||
| 10:00 | Welcome, Introductions & Agenda
Setting the Scene |
Overview of the day.
Establish the impact a positive Team Experience has on your profit margins. |
Tracey M J |
| 10:30 | Defining & Designing Culture | Understand your ‘why’ and how this clarity of your purpose drives culture.
What is culture really? Introduction to the Culture Values Framework providing tangible tools to take back to implement in your practice. |
Emma Barnes |
| 11:30 | 15 min comfort break | ||
| 11:45 | Creating Clarity | Lay strong foundations through clear job descriptions, effective appraisals, and consistent rhythms and routines that foster accountability, transparency, and psychological safety. | Tracey M J |
| 12:20 | The Empowerment Shift – KPI’s that Drive not Drain | Rethinking KPIs: from metrics to motivation
What to measure: clinical, operational, behavioural Creating shared ownership of performance |
Brian Faulkner |
| 13:00 | Lunch & Networking | Networking lunch. | All |
| 13:45 | Building a High Performing Team | Explore practical frameworks for identifying and systematically addressing the most common barriers to team effectiveness.
Understand team dynamics using tools such as DISC to build an effective team. Hiring on attitude or skill – explore how you can strengthen your decision making when onboarding new team members. |
Emma Barnes |
| 15:00 | Leading Through Challenges | Panel discussion exploring how to navigate challenges that affect team performance. | Brian Faulkner
Tracey MJ + Guests |
| 16:00 | Reflection, Q&A & Close | Review of the key learnings in our 4 sessions. | Emma Barnes |
| 16:30 | NVS Tour (Optional) | Technology supplying veterinary practices: Watch state of the art automation in motion. | Paul Gilbert NVS |