Vetpreneuer Events

Year after launch series: Ongoing marketing after launch
2026-06-25 20:00 - 21:00 (Europe/London)
Introduction: Key principles related to marketing
Our CPD learning outcomes are centred around the following areas:

Determining the right amount to spend on marketing
Marketing options
Assessing return on marketing spend

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year before launch series: Marketing for launch
2026-06-25 19:00 - 20:00
Introduction: Key principles related to marketing
By the end of this masterclass, participants will be able to: (examples below)

Determining the right amount to spend on marketing for launch
Marketing options
Assessing return on marketing spend

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year before and after launch: Pricing
2026-06-17 20:00 - 21:00
Introduction: Prices and mark-ups, charging protocols
Our CPD learning outcomes are centred around the following areas:

The difference between pricing and proformas
Pricing polices for different products and service categories
Setting a price for your area

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year before launch series: Recruitment considerations
2026-06-11 20:00 - 21:00
Introduction: Key principles related to building your team.
Our CPD learning outcomes are centred around the followings areas:

What staff do you need to begin with?
Finding colleagues – considering restrictive covenants
Candidate selection: CV’s, interviews, induction, probation

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year after launch series: Leadership and managing people
2026-06-10 20:00 - 21:00
Introduction: Key principles related to managing your team
By the end of this masterclass, participants will be able to understand:

What is leadership in veterinary practice?
Leadership limiting beliefs and mindsets
The art of having a quiet word

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year before launch series: Premises; Finding, renovating
2026-05-28 20:00 - 21:00
Introduction: Location! Location! Location!
Our CPD learning outcomes are centred around the following areas:

Evaluate the opportunity for a veterinary practice within a geographical area
Appraise premises options
Renovate and layout affordably

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year after launch series: Staffing levels for affordable growth
2026-05-27 20:00 - 21:00
Introduction: How to decide when to increase staff levels, which departments
Our CPD learning outcomes are centred around the following areas:

How to assess staffing needs
how to assess staffing affordability
Recruitment options

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year before launch series: Loans, Finance and Business plans, Cap Ex equipment
2026-05-21 20:00 - 21:00
Introduction: What do you need to consider regarding business plans to acquire loans, what you need money for and where to access finance.

Our CPD learning outcomes are centred around the following areas:
Evaluate Funding Requirements: Identify specific clinical and non-clincial needs—such as renovations, equipment, property acquisition, or working capital—to determine the precise purpose and scale of the loan required.
Appraise Financial Providers: Compare the pros and cons of different funding routes, including traditional high-street banks, specialist veterinary lenders, and alternative finance options.
Construct a Lender-Ready Business Case: Outline the essential components of a robust business plan, including cash flow forecasts and executive summaries, specifically tailored to meet the criteria of financial underwriters.

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Year after launch series: Management accounts, KPIs
2026-05-20 20:00 - 21:00
Introduction: How to create and read management accounts and the differential diagnoses of poor profitability
Our CPD learning outcomes are centred around the following areas:

What are management accounts
How do you / your book keeper create them
How to read them
How to analyse higher than desired areas of cost

Location: Online via Zoom
Note: After you register for this event, your Zoom meeting link will be sent directly to your email. Please check your inbox (and spam folder) after booking.

Day 2 - The Year After Launching a New Veterinary Practice
2026-04-01 10:00 - 16:00 | Location: Online via Teams
Overview
The first year after setting up a new veterinary practice from scratch can be an overwhelming and daunting task. There are many things to consider from finance, premises, renovations, procurement, recruiting staff, and many others. This CPD day aims to cover these core considerations associated with the first year after launching a new veterinary practice in the year before launch.
The speaker is Brian Faulkner who has set up 7 veterinary practices from scratch as well as co-venturing in another 10 practices. Brian will be assisted by Rob Lucy who has set up planned and renovated 10 joint venture practices in association with Brian and their colleagues.
20% discount off this event if you are a member of Vetpreneur, just enter the Promotional Code from the Vetpreneur WhatsApp Membership Community
Our CPD learning outcomes are centred around the following areas:

Management accounts, KPIs
Staffing levels for affordable growth
Leadership and managing people –SOP’s / training for operational efficiencies
Pricing
Ongoing marketing

By the end of this masterclass, participants will be able to:

Create Management accounts, and use KPIs
Staff their practice for affordable growth
Leader and manage people
Price their products and services
Ongoing Marketing after launch

Overview of the day:

Time
Subject

10-11 am
Management accounts, KPIs

11-12 noon
Staffing levels for affordable growth

12-1 pm
Leadership and managing people – SOP’s / training for operational efficiencies

1-2 pm
Lunch

2-3 pm
Pricing

3-4 pm
Ongoing marketing

Day 1 - The Year Before Launching a New Veterinary Practice
2026-03-04 10:00 - 16:00 | Location: Online via Teams
Overview
Setting up a new veterinary practice from scratch can be an overwhelming and daunting task. There are many things to consider from finance, premises, renovations, procurement, recruiting staff, and many others. This CPD day aims to cover these core considerations associated with planning setting up and launching a new veterinary practice in the year before launch.
The speaker is Brian Faulkner who has set up 7 veterinary practices from scratch as well as co-venturing in another 10 practices. Brian will be assisted by Rob Lucy who has set up planned and renovated 10 joint venture practices in association with Brian and their colleagues.
20% discount off this event if you are a member of Vetpreneur, simply tick the box at checkout.
Our CPD learning outcomes are centred around the following areas:

Where to locate Premises, negotiate leases, planning permission, renovations and internal layout.
How and here to arrange loans, acquire finance and write business plans, including Capital Expenses relating to equipment
Recruitment considerations
Pricing strategies
Marketing for launch

By the end of this masterclass, participants will be able to:

Decide where to locate Premises, negotiate leases, planning permission, renovations and internal layout.
arrange loans, acquire finance and write business plans, including Capital Expenses relating to equipment
Recruit colleagues
Price their products and services
Market for launch

Overview of the day:

Time
Subject

10-11 am
Premises, leases, planning, renovations, layout

11-12 noon
Loans, Finance and Business plans, Cap Ex equipment

12-1 pm
Recruitment considerations

1-2 pm
Lunch

2-3 pm
Pricing

3-4 pm
Marketing for launch

Team Experience - Crafting culture, creating high performing teams, empowering KPIs
2025-11-05 09:30 - 16:30 | Location: National Veterinary Services (NVS), Spitfire House, Stoke-on-Trent, Staffordshire, ST1 5FG, United Kingdom
“Team Experience – Crafting Culture, Creating High-Performing Teams, Empowering KPIs” is a hands-on CPD masterclass for veterinary practices who want to turn culture into a competitive advantage. We will guide you through proven frameworks, embedding clear leadership rhythms to reimagine KPIs as motivational tools. We will explore DISC as a tool to build cohesive, high-impact teams. You’ll engage in interactive sessions, real-world panel discussions and networking over refreshments and lunch, emerging with a good understanding to create your own action plan to elevate engagement, performance and profitability across your whole practice.
Our CPD learning outcomes are centred around the 4 followings areas:
By the end of this masterclass, participants will be able to:

Understand how a positive team culture directly influences performance, engagement, and profitability — and use practical tools to shape and embed that culture in your practice.
Implement clarity-driven leadership practices such as effective job descriptions, meaningful appraisals, and structured communication rhythms that foster trust and psychological safety.
Develop and apply motivational KPIs that align with both business goals and team empowerment, driving shared ownership of performance.
Strengthen team dynamics and decision-making using frameworks like DISC profiling, high-performance principles, and evidence-based hiring strategies.

This CPD series is kindly supported by and delivered in partnership with our Affiliates..
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.

Time
Activity
Purpose
Speakers

09.30
Arrival and registration
Networking, Member Benefits with Affiliates
All

10:00
Welcome, Introductions & Agenda
Setting the Scene
Overview of the day.
Establish the impact a positive Team Experience has on your profit margins.
Emma Barnes

10:15
Team Experience
What is Team Experience? How do you create your own?
Tracey M J

10:45
The Culture Framework
Understand your ‘why’ and how this clarity of your purpose drives culture.
What is culture really? Introduction to the Culture Values Framework providing tangible tools to take back to implement in your practice.
Emma Barnes

11:25
15 min comfort break
Networking, Member Benefits with Affiliates
All

11:40
Leading Performance Early
How do you get your team to do what you want them to do?
Brian Faulkner

12:10
Creative Corridors
Walls That Work – The Secret to Happier Teams & Better Performance
Fran Grigg

12:25
Bespoke HR
When enough is enough – a HR guide to a happy employee exit process
Alison King

12:45
Lunch & Networking
Networking lunch, Member Benefits with Affiliates
All

13:30
Keeping Culture Alive
What I’ve Learned from Getting It Wrong (and Putting It Right)
Kate Higgins SPVS

14:10
Creating Clarity
Laying strong foundations through clear job descriptions, KPI’s, effective appraisals, empowering for accountability, transparency, and psychological safety.
Top Tips if things go wrong.
Tracey M J

14:45
15 Min Comfort Break
Networking, Member Benefits with Affiliates
All

15:00
Building a High Performing Team
Explore practical frameworks for identifying and systematically addressing the most common barriers to team effectiveness.
Understand team dynamics using tools such as DISC to build an effective team.
Hiring on attitude or skill – explore how you can strengthen your decision making when onboarding new team members.
Emma Barnes

15:45
Leading Through Challenges
Panel discussion exploring how to navigate challenges that affect team performance.
Brian Faulkner
Tracey MJ + Guests

16:15
Reflection, Q&A
Review of the key learnings in our four sessions.
Emma Barnes

16:30
Close & NVS Tour (Optional)
Technology supplying veterinary practices: Watch state of the art automation in motion.
Paul Gilbert NVS

Gearing up for Growth: Building Capacity and Capability.
2025-10-16 09:30 - 16:30 | Location: National Veterinary Services (NVS), Spitfire House, Stoke-on-Trent, Staffordshire, ST1 5FG, United Kingdom
Generating growth in turnover is a crucial part of any business. This session will look at case studies to help you analyse how to grow existing practices, including decisions such as when to take on an extra vet, or invest a new item of equipment or CPD for a new skill – or maybe even whether to consider opening a new branch.
Our CPD learning outcomes are centred around the 4 followings areas:

Understand growth strategy
Understand the four pillars of growth and the analysis algorithm of growth opportunities
Identify the growth opportunities in real case scenarios
Identify the most effective ways to grow your business.

Attendees will be given case scenarios to analyse each practice’s finances and operational performance to create a plan for growth, which they will present to ‘The Dragons’ for scrutiny and assessment. Don’t worry! – It will be fun, non-competitive and interactive in a supported environment where we learn by doing.
This CPD series is kindly supported by and delivered in partnership with our affiliates NVS Group, Elanco, Vets Digital, Hills, Practice Made Purrfect, Veterinary IT Services, Mi Vet Club and SPVS
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.

Time
Activity
Purpose
Speakers

9.30
Arrival and registration
Coffee, tea, pastries and networking with like minded veterinary business owners

10:00
Welcome, Introductions & Agenda
Overview of the day
Emma Barnes

10:15
Growth Strategy
How to write your growth strategy with intention to select the right growth strategy for you
Tracey Morley Jewkes

10:40
The Four Pillars of Growth
Where to look for Clinical, Client, Financial and Team growth opportunities
Tracey Morley Jewkes & Emma Barnes

11:00
Analysis Algorithm for Growth
What to do: Practical tips to target growth opportunities
Brian Faulkner

11:15
15 min comfort break

11:30
Scenario 1: Case study analysis
Outline of a real practice scenario to analyse growth opportunities
Brian Faulkner

12:45
Lunch, Networking & NVS Tour
Networking lunch.
NVS Tour
Paul Gilbert
NVS

13:45
Scenario 2: Case study analysis
Outline of a real practice scenario to analyse growth opportunities
Brian Faulkner

15:00
Comfort Break

15:15
Application of Building Capacity and Capability
Growth for your business – what does this mean to you?
All

16:00
Reflection & Q&A
Review of the key learnings in our 4 sessions.
Emma Barnes

16:30
Close

Client Experience that Converts: From First Contact to Fierce Loyalty
2025-09-17 09:30 - 16:30 | Location: National Veterinary Services (NVS), Spitfire House, Stoke-on-Trent, Staffordshire, ST1 5FG, United Kingdom
“Client Experience that Converts: From First Contact to Fierce Loyalty” is a must-attend CPD event for veterinary practices who want to turn every interaction into a better quality care, revenue-building opportunity. Join industry experts for an immersive programme covering the latest in digital attraction, voice and consulting techniques, complaint prevention, and ROI-focused measurement. Network over refreshments and lunch, explore real-world case studies, and leave with the latest knowledge in crafting client experiences that not only delight but convert, keeping clients coming back for life.
Our CPD learning outcomes are centred around the following 4 areas:

Design your client-experience strategy with insight to digital channels, sensory experiences, communication techniques and what’s ahead with AI to attract and convert high-value clients.
Identify and optimise key conversion points—from first enquiry to in-consultation moments—using proven points-of-difference and value-sharing techniques.
Apply communication and technology best practices (voice, consulting frameworks, future-fit tech and GPT-driven support teams) to enhance care delivery, team morale and profit margins.
Measure and manage client-experience ROI by selecting the right metrics, interpreting review data and implementing continuous-improvement processes for fierce long-term loyalty.

This CPD series is kindly supported by and delivered in partnership with our Affiliates.
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.

Time
Activity
Purpose
Speakers

09.30
Arrival and registration
Refreshments and Networking

10:00
Welcome, Introductions & Agenda
Setting the Scene
Overview of the day.
Establish the impact Client Experience has on your profit margins.
Emma Barnes

10:30
Client Experience Strategy
What’s new in digital attraction
Creating & Curating Client Experience
What is it and how to design your own
Google, Microsoft and the Impact of AI
The Power of a Lens and Senses in Client Experience
Tracey M J
& Justin Phillips

11:45
15 min comfort break

12:00
Key Conversion Points
What’s the point in Points of Difference?
The Competitor Inside Your Doors
What makes your practice different and why does it matter?
Sharing value as a key conversion tool including real life examples.
Tracey M J

13:00
Lunch
Networking Lunch – share experiences and opportunities
All

13:45
Brilliant Basics: Cx Conversion
Technology
The Art of Voice
Consulting
Learn Brilliant Basics, informing, inspiring and converting clients to better care:
Engage clients today with Future Fit Technology
You had me at Hello…: Key conversion and engagement opportunities that deliver better care, better team experience and deliver to the bottom line
Consulting for Conversion to Care – Client Experience skills that work from new graduate to the most experienced vet, delivering better care and better profit

Susie Samuel
Tracey M J
Brian Faulkner

15:15
Stop Complaining
Reviewing Reviews
Future Client Experience Teams
The Top 5 Reasons for Complaints and how to stop it happening
Are client reviews really worth it?
GPT Agent Teams – An insight into the future
Brian Faulkner
Susie Samuel
Tracey M J

16:00
Measuring Client Experience
What gets measured gets managed: the ROI of Cx – Take away for your practice
Tracey M J

16:15
Reflection, Q&A & Close
Review of the key learnings in our 4 sessions.
Emma Barnes

16:30
NVS Tour
Technology supplying veterinary practices: Watch state of the art automation in action.
Paul Gilbert
NVS

Buying Power Masterclass: Powerful procurement through supplier selection, maximising margins and leveraging resources.
2025-05-14 09:30 - 16:30 | Location: National Veterinary Services (NVS), Spitfire House, Stoke-on-Trent, Staffordshire, ST1 5FG, United Kingdom
Powering up procurement for supplier selection, maximising margins, clamping down on cost of goods and leveraging supplier relationships boosts your bottom line. Optimising your practice’s procurement relationships is a crucial component of blending good clinical outcomes with sustainable profitability.
Our CPD learning outcomes are centred around the 4 followings areas:

Optimise Purchasing Decisions – Understand the financial impact of purchasing choices and how to leverage wholesalers and buying groups effectively.
Improve Margin Management – Identify key financial KPIs, implement stock control strategies, and minimise waste to protect profitability.
Leverage Technology for Growth – Select and utilise IT and practice management systems that align with current and future business needs.
Implement Financial Best Practices – Apply strategies to monitor and manage margins while engaging the team in financial responsibility.

This CPD series is kindly supported by and delivered in partnership with our affiliates.
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.

Time
Activity
Purpose
Speakers

9.30
Arrival and registration

10:00
Welcome, Introductions & Agenda
Overview of the day.
Tracey Morley Jewkes

10:15
Setting the Scene
Establish the impact purchasing has on your profit margins.
Tracey Morley Jewkes

10:30
Wholesaler vs Buying Group
Understand the difference between a wholesaler & a buying group and why you need both?
Brian Faulkner

10:45
Optimise Purchasing Decisions
How to maximise profit by working closely with your wholesaler?
Mel Whittaker
Nicola Witty
NVS

11:30
15 min comfort break

11:45
Optimise Purchasing Decisions
How to maximise profit by working closely with your buying group?

Anita Bates
Carly Zdybal
MiVet Club

12:45
Lunch, Networking & NVS Tour
Networking lunch.
NVS Tour
Paul Gilbert
NVS

14:00
Leverage Technology for Growth
Choosing the right technology that suits todays needs and adapts to your needs as you scale.
Jack Peploe
Vet IT

15:00
Improve Margin Management & Implement Financial Best Practices
Understand the KPI’s to monitor & manage your costs.
Identify how to utilise your team to support managing your costs day to day.
Tracey Morley Jewkes
Brian Faulkner

16:00
Reflection & Q&A
Review of the key learnings in our 4 sessions.
Emma Barnes

16:30
Close

Finance & Accounts Masterclass: Starting-up or Scaling up your Veterinary Practice
2025-03-12 10:00 - 16:30 | Location: National Veterinary Services (NVS), Spitfire House, Stoke-on-Trent, Staffordshire, ST1 5FG, United Kingdom
Finding finance; Understanding accounts; Pricing; Healthcare plans.
The learning outcomes of this CPD are centred around the 4 followings areas:

Identify the most effective ways of raising funds to either start up or grow your business.
Understand the mechanics of management accounts and the levers to driving your business.
How to price services to ensure they are appropriate.
Explore various types of Pet Health Plan schemes and how to maximise their contribution to patient care and client spend.

This CPD series is kindly supported by and delivered in partnership with NVS Group together with our other affiliates.
You are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates, simply tick the relevant boxes at checkout.

Time
Activity
Purpose
Speakers

10:00
Welcome, Introductions & agenda.
Overview of the day.
Emma Barnes

10:15
Setting the scene
The 6 levers of a P&L
Emma Barnes

10:30
Finding Finance
Identify the most effective ways of raising finance to either start up or grow your business
Graham Scott, Shire

11:30
15 min comfort break

11:45
Management Accounts
Understand the mechanics of management accounts and the levers to driving your business
Rachel Vines, Hazlewoods,
Brian Faulkner

12:45
Lunch & NVS Tour
Intro from NVS, Tour, Lunch
Paul Gilbert, NVS

14:00
Pricing
Pricing Strategy
Brian Faulkner
Rachel Vines, Hazlewoods

15:00
Pet Health Plan
Building successful Pet Health Plan schemes and how to maximise the patient, customer & practice outcomes
Tracey Morley Jewkes,
Justin Phillips, Practice Made Purrfect

16:00
Reflection & Q&A
Review of key learnings in the 4 sessions. Open up to Q&A
Emma Barnes

16:30
Close
