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DTSTART;TZID=Europe/London:20250917T093000
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UID:1779-1758101400-1758126600@vetpreneur.co.uk
SUMMARY:Client Experience that Converts: From First Contact to Fierce Loyalty
DESCRIPTION:“Client Experience that Converts: From First Contact to Fierce Loyalty” is a must-attend CPD event for veterinary practices who want to turn every interaction into a better quality care\,  revenue-building opportunity. Join industry experts for an immersive programme covering the latest in digital attraction\, voice and consulting techniques\, complaint prevention\, and ROI-focused measurement. Network over refreshments and lunch\, explore real-world case studies\, and leave with the latest knowledge in crafting client experiences that not only delight but convert\, keeping clients coming back for life. \nOur CPD learning outcomes are centred around the following 4 areas:  \n\nDesign your client-experience strategy with insight to digital channels\, sensory experiences\, communication techniques and what’s ahead with AI to attract and convert high-value clients.\nIdentify and optimise key conversion points—from first enquiry to in-consultation moments—using proven points-of-difference and value-sharing techniques.\nApply communication and technology best practices (voice\, consulting frameworks\, future-fit tech and GPT-driven support teams) to enhance care delivery\, team morale and profit margins.\nMeasure and manage client-experience ROI by selecting the right metrics\, interpreting review data and implementing continuous-improvement processes for fierce long-term loyalty.\n\n  \nThis CPD series is kindly supported by and delivered in partnership with our Affiliates. \nYou are eligible for up to 50% discount off this event if you are a member of Vetpreneur and use our affiliates\, simply tick the relevant boxes at checkout. \n\n\n\nTime\nActivity\nPurpose\nSpeakers\n\n\n09.30\nArrival and registration\nRefreshments and Networking\n\n\n\n10:00\nWelcome\, Introductions & Agenda \nSetting the Scene\nOverview of the day. \nEstablish the impact Client Experience  has on your profit margins.\nEmma Barnes\n\n\n10:30\nClient Experience Strategy \nWhat’s new in digital attraction \nCreating & Curating Client Experience\nWhat is it and how to design your own \nGoogle\, Microsoft and the Impact of AI \nThe Power of a Lens and Senses in Client Experience\nTracey M J \n& Justin Phillips\n\n\n11:45\n15 min comfort break\n\n\n\n\n12:00\nKey Conversion Points \nWhat’s the point in Points of Difference?\nThe Competitor Inside Your Doors  \nWhat makes your practice different and why does it matter? \nSharing value as a key conversion tool including real life examples.\nTracey M J \n\n\n13:00\nLunch\nNetworking Lunch – share experiences and opportunities\nAll\n\n\n13:45\nBrilliant Basics: Cx Conversion  \nTechnology \nThe Art of Voice \nConsulting\nLearn Brilliant Basics\, informing\, inspiring and converting clients to better care: \nEngage clients today with Future Fit Technology \nYou had me at Hello…: Key conversion and engagement opportunities that deliver better care\, better team experience and deliver to the bottom line \nConsulting for Conversion to Care – Client Experience skills that work from new graduate to the most experienced vet\, delivering better care and better profit\n  \nSusie Samuel \nTracey M J  \nBrian Faulkner\n\n\n15:15\nStop Complaining \nReviewing Reviews \nFuture Client Experience Teams\nThe Top 5 Reasons for Complaints and how to stop it happening \nAre client reviews really worth it? \nGPT Agent Teams – An insight into the future\nBrian Faulkner \nSusie Samuel \nTracey M J \n\n\n16:00\nMeasuring Client Experience\nWhat gets measured gets managed: the ROI of Cx – Take away for your practice\nTracey M J\n\n\n16:15\nReflection\, Q&A & Close\nReview of the key learnings in our 4 sessions.\nEmma Barnes\n\n\n16:30\nNVS Tour\nTechnology supplying veterinary practices: Watch state of the art automation in action.\nPaul Gilbert \nNVS
URL:https://vetpreneur.co.uk/event/client-experience-that-converts-from-first-contact-to-fierce-loyalty/
LOCATION:Location: National Veterinary Services (NVS)\, Spitfire House\, Stoke-on-Trent\, Staffordshire\, ST1 5FG\, United Kingdom
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