This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email
help@vetpreneur.co.uk
What information we collect, use, and why
We collect or use the following information to
provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for
the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for
service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for
research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to
comply with legal requirements:
Lawful bases
Our lawful bases for collecting or using personal information to
provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- We are setting up a community group to help vets who are starting out and growing their business so we want to be able to give them the information and support they need. To do that we need to ask them questions about what they need to be able to help them.
Our lawful bases for collecting or using personal information for
the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- We may need in to be able to set up safe on line payment mechanisms which will need name, address, phone number and card details
Our lawful bases for collecting or using personal information for
service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- Our community members are actively subscribing to our group so that we can help to support the with their businesses – we could have an update in the best technology to use, or the best marketing tactics – anything to do with helping them face teh challenges of setting up and growing veterinary businesses
Our lawful bases for collecting or using personal information for
research or archiving purposes are:
- Consent
- Legitimate interest:
- We intend to share research findings with our community group to help them. This could be for example around the most popular practice management system, or sharing the biggest challenges faced by vets in business – they will contribute to and receive the output of research purely by choice
Our lawful bases for collecting or using personal information for
legal requirements are:
Where we get personal information from
How long we keep information
Data Retention Schedule
- Purpose This Data Retention Schedule outlines the retention periods for different types of data collected, processed, and stored by Vetpreneur Ltd. The schedule ensures compliance with the General Data Protection Regulation (GDPR) and other applicable UK laws.
- Scope This schedule applies to all personal data held by Vetpreneur Ltd, including data stored electronically and in physical formats.
- Data Categories and Retention Periods
| Data Category |
Examples |
Retention Period |
Rationale |
| User Account Information |
Names, email addresses, usernames |
6 years after account closure |
Statute of limitations for legal claims |
| Transaction Data |
Purchase history, payment information |
6 years |
Required by tax and accounting laws |
| Communication Records |
Emails, customer support tickets |
2 years |
Business continuity and customer service |
| Marketing Data |
Email preferences, opt-in/opt-out records |
Until consent is withdrawn or 2 years after last interaction |
GDPR requirement for consent records |
| Website Analytics Data |
IP addresses, browser details, cookies |
26 months |
Recommended by Google Analytics and other platforms |
| Employee Data |
Employment contracts, payroll records |
7 years after employment ends |
Statutory requirement and potential claims |
| Legal Documentation |
Contracts, agreements, litigation records |
6 years after termination |
Limitation period under UK law |
| Backup Data |
Database and system backups |
3 months |
To ensure data recovery in case of incidents |
| CCTV Footage |
Surveillance camera recordings |
30 days |
Standard for security purposes |
- Data Deletion and Anonymisation
- After the retention period, data will be securely deleted or anonymised to prevent identification of individuals.
- Regular audits will be conducted to ensure compliance with the retention schedule.
- Review and Updates This Data Retention Schedule will be reviewed annually or as required by changes in legislation or business needs.
- Responsibilities
- Data Protection Officer (DPO) or equivalent is responsible for overseeing compliance with this schedule.
- All employees must adhere to the data retention periods set forth in this document.
- Exceptions Any exceptions to this schedule must be approved by the DPO and documented, including the reason for deviation and the new retention period.
- Compliance Non-compliance with this Data Retention Schedule may result in disciplinary actions and could expose the company to legal risks.
- Contact Information For any questions regarding this Data Retention Schedule, please contact the Data Protection Officer at help@vetpreneur.co.uk
Who we share information with
Others we share personal information with
- Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number:
0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint
Last updated
9 August 2024
